Shipping & Processing

Unless otherwise stated in the listed item, shipping is free within the contiguous United States (excluding Alaska and Hawaii).

Each item from Companion Soul Studio is carefully prepared for production and shipment.

Ready-to-purchase items are processed according to the production schedule of our fulfillment partners. Personalized creations require additional time for artwork development and preparation before production begins.

Shipping and delivery estimates are provided at checkout when available. Delivery times may vary based on the item, destination, and shipping carrier.

Once your order ships, tracking information will be provided when available.

Please note that ordering multiple items may result in separate shipments when products are fulfilled by different production partners.

At Companion Soul Studio, every creation begins with human imagination, artistic direction, and a love for animals. We use AI-assisted tools as part of our creative process to transform your submitted photographs into personalized artwork.

Each design is thoughtfully directed, reviewed, and refined by Companion Soul Studio before being prepared for production.

By submitting a photograph for personalization, you acknowledge that it may be processed using AI-assisted tools for the purpose of creating your requested artwork. Submitted photographs are used to fulfill your custom order and are not intentionally incorporated into designs offered to other customers.

Returns & Refunds — Print-on-Demand Items

Many Companion Soul Studio items are created specifically when an order is placed, including our animal-inspired wall art, apparel, and home décor.

Because these items are produced on demand, we do not accept returns or exchanges for changes of mind, incorrect selections, or dissatisfaction unrelated to a product defect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at Support@companionsoulstudio.com within 14 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the problem.

We will review your request and arrange an appropriate resolution, which may include a replacement or refund. Please do not return an item unless instructed to do so.

Refunds, when approved, will be issued to the original payment method.

This policy does not limit any rights provided by applicable consumer protection laws.